KW Command Lead Routing and Lead Pool

Real Estate Teams at Keller Williams are bigger than ever. While each team has its own way of operating, most want some sort of a lead routing system. To Explain further, Her is how to use KW Command Lead Routing.

Quick Takeaways

• The Rainmaker controls the routes
• Priority must be assigned to the lead routes as you can have multiple routes
• Routes can be paused.
• The agent will receive a notification via Command and Kelle that they have a lead route alert.
• Agents have a preset time to claim the lead or pass on the lead before it moves to the next agent in the route.
• Unclaimed leads will move to the Lead Pool.
• Leads in the lead pool can be claimed by an agent or assigned by the rainmaker.
• A Team must be selected for the lead pool toggle to appear.
• Currently, all leads must be claimed through KW Command

Creating a Lead Route

1. Go to Settings [Upper right corner under your name]
2. In the left column, find Command Settings, then Lead Routing, and choose Routes.
3. Select your Team from the drop-down menu
4. Click Create New Route

Lead Pool

Tutorial Video

Claiming a Lead

• In KW Command, click the bell notification.
• The Lead Notification will provide the required time remaining in which to claim the lead.
• To claim the lead, click the CLAIM button.